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1.0

My mother was on hospice in a nursing home for 13 months in which Heartland provided the hospice services. They advertise care for the body, mind and spirit of their patients and families.

Well, unless you are the family member who is the POA, forget any services from Heartland. In 12 months the nurse spoke with me twice and the spiritual counselor once. It wasn't until my mother suffered a massive stroke and they thought she was going to die that I was contacted. I could have used their support, and guidance during the long months prior.

If the communication was lacking for the family what was truly happening with the patient who wasn't able to communicate. No recommendation here.

Reason of review: Poor customer service.

Location: 2100 Sanders Rd #100, Northbrook, IL 60062, USA

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Guest

all i can say again, what a pathetic incompassionate country.

Guest

The same thing is happening to our family. Very poor communication and a lack of professionalism. We are trying to seet up meeting with this company which is turning out to be very frustrating.

Guest
reply icon Replying to comment of Guest-1714102

Anonymous: I agree 100 percent with you. Terrible communication, very unorganized company.

They make all kinds of promises on their first visit of all the ways they are going to help & than you find out that they just add more stress to the family by their disorganized methods & no communication among the team....the right had doen't know what the left hand is doing.

I wish I had done my homework in researching before I picked Heartland but like most patient's & families, your not always given month's notice in advance when you find out your loved one needs hospice NOW. Save yourself the stress, the hours of crying as you continously hit a wall with Heartland.

Guest
reply icon Replying to comment of Guest-1721949

I agree

Guest
reply icon Replying to comment of Guest-1721949

Agree ! Nothing but problems from them.

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